Refund policy

Last updated: October 2, 2026

30-day returns for unopened food

FinNaturals LLC accepts returns of unopened, unused fish food in its original sealed packaging within 30 days after delivery. Please contact us before sending a return and ship the return within that 30-day period. Opened or used food is not eligible for a change-of-mind return.

How to start a return

Email finnaturals1@gmail.com or use our contact form. Include your order number, the item you want to return, and the reason. We will provide the return address and instructions. Please do not send a return before receiving those instructions.

Return shipping and fees

For change-of-mind returns, the customer pays return shipping. Original shipping charges are not refundable. We do not charge a restocking fee. We recommend using a shipping service with tracking.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and, where possible, photos of the item and packaging. FinNaturals will arrange a replacement or refund and cover any return shipping we require for the affected item. The unopened-food restriction does not prevent you from reporting a defect discovered after opening the package.

Refunds

After receiving and inspecting an eligible return, we will notify you and issue the refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to post it. For damaged, defective, or incorrect items that we do not ask you to return, we will issue any agreed refund within 10 business days after confirming the refund.

This policy does not limit any rights or remedies available under applicable consumer law.